Frequently Asked Questions
How does the cooktop provide gas savings?
This is influenced by several factors: high combustion temperature allows more effective burning of gas; cycle work prevents continuous consumption of gas and free heat zones recycle energy (hot combustion fumes pass through the zones and heat them for free).
Do I need special pots?
No, the only requirements are a flat bottom and a material other than aluminum, because the high heat may melt it and leave discolorations on ceramics.
What type of gas?
Our cooktops run on almost any type of gas. By default we install orifice spuds designed for natural gas that most of us have in our homes. If you use LP gas (liquid propane gas in tanks) please let us know in order notes upon purchase, and we will fit your cooktop with proper orifice spuds free of charge.
What does "cycle work" involve?
When cooktop reaches the desired temperature it cuts off the gas while keeping the burner warm. It turns back on after a while to rewarm the burner. This way we prevent the continued consumption of gas, which results in savings.
How do I clean a ceramic cooktop?
All you need is some glass cleaner and a damp cloth; it may be necessary to use a cream cleaner or to scrape (e.g. burnt milk). Video showing cleaning: [click]
What type of power?
The cooktop’s control electronics require a small amount of power through a 110V AC/12V DC power supply. This means that it can be connected to your 110V home installation (via the included power adapter).
What does it mean that the fumes are “clean”?
The permissible carbon monoxide content in the exhaust gas is 500ppm; the amount coming out of our gas hobs is almost ten times lower. The temperature of about 1472°F (800°C) removes the retardant raw material components; this makes the outgoing gas odorless and leaves no greasy residue on walls and furniture.
Does the glass heat up while cooking?
Only in places designed for that purpose; heat spreads over a larger area during prolonged cooking, but the edges do not heat up excessively and the touch panel always allows free control of the cooktop.
Is maintenance/replacement of parts required?
No, you only need to clean the glass. In case of damaging any of the components please contact us.
What if I forget to turn off the cooktop and leave the house?
The cooktop will shut down after an hour or more (depending on your settings).
What is the protection against gas leakage?
The cooktop has a mechanical protection – solenoid valves, and an electronic protection – electronic gas detection system. This double protection against gas leakage makes the cooktop a very safe device.
What happens if I pour water onto the vents?
Nothing, they are adequately protected against such mishaps. Watch a video where we flood them: [click]
Is the air coming from the air vents hot?
Yes, that is why they are set facing the wall side. However, it goes straight up, so there is no hazard whatsoever.
Do you connect the cooktops to the pipeline?
No, it is the same as in the case of traditional gas stoves – you need a licensed gas installer and it is essential for warranty purposes. Please contact your local plumbing company for details.
What happens if I change the type of gas during use?
Simply contact us to buy new nozzles. They are inexpensive, then ask a a licensed technician to change them.
What happens if something falls onto the cooktop?
The ceramic glass panel is resistant to impact; however, it may scratch during operation. It would take a very strong hit for the panel to break. Such events should not normally occur and are not covered by warranty. If you do break or chip the glass we can replace it for a charge.
Does the ceramic glass wear down during operation?
Yes. Even though the ceramic glass panel is very resistant it is a consumable item and tends to wear down. This usually involves light scratches; the surface may become dull near the burners, which is normal for every cooktop with hot burners. However, if after several years you would like to get that brand-new look again we can replace the panel for a charge.
Is it possible to mount the cooktop in a freestanding oven?
No, our cooktops are designed to be built-in.
Can an oven be mounted under the cooktop?
Yes, but you must remember to measure the cupboard exactly and ensure the airflow from the bottom of the plate.
Who is the manufacturer?
Our cooktops are produced in Europe by Solgaz – a highly innovative and acclaimed brand.
Why buy from flamelesscooktop.com?
We are the only authorized Solgaz distributor in the U.S. Our products are brand-new and come with full manufacturer’s warranty.
What is the warranty? Who provides service?
Our cooktops are covered by a two-year warranty. Warranty service is provided by manufacturer-trained technicians here in the U.S. Just remember that the installer has to fill-in the details on the warranty page.
Can I become a reseller?
Yes, please contact us for details.