TERMS & CONDITIONS

Conditions of use

Welcome to our online store! Flamelesscooktop.com and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy

Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

Electronic communications

When you visit  flamelesscooktop.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of  flamelesscooktop.com or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of  flamelesscooktop.com, with copyright authorship for this collection by  flamelesscooktop.com, and protected by international copyright laws.

Trade marks

Flamelesscooktop.com trademarks and trade dress may not be used in connection with any product or service that is not  flamelesscooktop.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits flamelesscooktop.com. All other trademarks not owned by  flamelesscooktop.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by  flamelesscooktop.com or its subsidiaries.

License and site access

Flamelesscooktop.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of flamelesscooktop.com. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of flamelesscooktop.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of  flamelesscooktop.com and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing  flamelesscooktop.com name or trademarks without the express written consent of  flamelesscooktop.com. Any unauthorized use terminates the permission or license granted by flamelesscooktop.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of  flamelesscooktop.com so long as the link does not portray  flamelesscooktop.com, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any  flamelesscooktop.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your membership account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian.  Flamelesscooktop.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of loss

All items purchased from flamelesscooktop.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Sales Tax

Flamelesscooktop.com is located in the state of New York, and therefore does not collect sales tax outside of New York. Prices displayed on the main page and product pages do not include tax. Sales tax will be collected and is calculated in the shopping cart at checkout.

Errors on Our Site

Pricing and availability of products and services are subject to change without notice. In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, flamelesscooktop.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If you are not fully satisfied with your purchase you can return it in accordance with flamelesscooktop.com Return Policy.

Order Acceptance

Electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verification or information before accepting any order. We do not accept orders from international buyers.

Paying for Your Order

We accept Visa, mastercard, American Express and Discover Cards. We also accept wire transfers. Please note that as quickly as your payment is received and verified, you order will be processed. You may also checkout using paypal.

Generally, credit and debit card are not charged until we either ship the order. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line.

Credit Card Declines

If your credit card is declined during order processing, we will attempt to notify via email and/or by telephone. You will have 14 business days to contact us with an alternative form of payment. If after 14 business days we have not received a response, your order will be canceled.

Order Processing

We ship with UPS and only within the USA. Actual shipping times are contingent upon availability of merchandise and credit verification but in most cases we will ship your order next business day. No orders are processed or shipped on Saturdays, Sundays or holidays. In the event of delays, every effort will be made to contact you by phone or email. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to Another item or cancel your order.

Return Policy

Visibly damaged items should not be accepted upon delivery. After signing for and accepting your item, you are responsible for all damage claims.

You must contact flamelesscooktop.com within 24 hours of receiving your item if your product is damaged or does not meet your needs.

Call flamelesscooktop.com if product is defective after the first use.

In the event of a return, you must contact flamelesscooktop.com to receive a return authorization (RA) number within 30 days after receiving your order. We will not accept any returns without a RA. All returns are subject to a 15 percent restocking fee. Shipping and handling charges to and from our warehouse are not refundable for returned items. Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.

You must return the item using the same shipping method as it was originally shipped.

Warranty

Our products are covered by a two-year warranty. Warranty service is provided by manufacturer-trained technicians in the U.S. The installer must fill-in the details on the warranty page to be eligible for warranty claims.

The warranty does not cover mechanical damage that may result due to abuse or excessive force. These include but are not limited to cracks and chipping of the vitro ceramic panel. It would take a very strong hit for the panel to break. Such events should not normally occur and are not covered by warranty.

The warranty does not cover scratches. Even though the glass panel is very resistant it is a consumable item and tends to wear down. This usually involves light scratches; the surface may become dull near the burners, which is normal for every cooktop with hot burners.

We reserve the right to make a full refund if for some reason we are not able to perform a warranty repair.

The buyer incurs shipping and handling charges to our warehouses. We cover the return shipping Service Work.

We offer the following billable service work:

  • Out-of warranty service
  • Change of the orifice spuds in case the buyer indicated the wrong kind upon order
  • Replacing the vitro ceramic panel

The buyer incurs Shipping and handling charges to our warehouse in case of billable service work. We cover the return shipping.

Site policies, modification, and severability

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to flamelesscooktop.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Or you can email us at: office@flamelesscooktop.com