WARRANTY & RETURNS
Our products are covered by a two-year warranty. Warranty service is provided by manufacturer-trained technicians in the U.S. The installer must fill-in the details on the warranty page to be eligible for warranty claims.
The warranty does not cover mechanical damage that may result due to abuse or excessive force. These include but are not limited to cracks and chipping of the vitro ceramic panel. It would take a very strong hit for the panel to break. Such events should not normally occur and are not covered by warranty.
The warranty does not cover scratches. Even though the glass panel is very resistant it is a consumable item and tends to wear down. This usually involves light scratches; the surface may become dull near the burners, which is normal for every ceramic glass cooktop with hot burners.
We will make our best effort to repair the returned merchandise in 5 business days. We reserve the right to make a full refund or ship a new unit if for some reason we are not able to perform a warranty repair.
The buyer incurs shipping and handling charges to our warehouses. We cover the return shipping.
We offer the following billable service work:
- Out-of warranty service
- Change of the orifice spuds in case the buyer indicated the wrong kind upon order
- Replacing the ceramic glass panel
The buyer incurs Shipping and handling charges to our warehouse in case of billable service work. We cover the return shipping.
Visibly damaged items should not be accepted upon delivery. After signing for and accepting your item, you are responsible for all damage claims.
In the event of a return, you must contact flamelesscooktop.com to receive a return authorization (RA) number within 30 days after receiving your order. We will not accept any returns without a RA. Shipping and handling charges to and from our warehouse are not refundable for returned items. Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.
We will issue a refund within 3 days after receiving and accepting your return. All returns are subject to a 15 percent restocking fee.
629 68th St
Brooklyn, NY 11220